Disclaimer

1. All Sales Are Final

All purchases from Holy Dove are final. Due to the collectible and limited-edition nature of our items, we cannot accept returns or issue refunds for reasons including:

  • Change of mind

  • Incorrect or duplicate purchase

  • Personal taste or aesthetic preference

Please review all order details carefully before completing checkout. Each piece is crafted and packaged with precision to ensure it meets our quality standards.

2. Damaged, Defective, or Incorrect Items

We will replace or refund products that are:

  • Damaged during shipping

  • Defective upon arrival

  • Incorrectly fulfilled (wrong item shipped)

If your order qualifies under the above conditions:

  1. Contact us at support@myholydove.com within 14 days of delivery.

  2. Include your order number, a brief description of the issue, and clear photos of the item and its packaging.

Our team will review your claim within a reasonable timeframe and provide instructions for return or replacement if approved.

3. Processing Approved Refunds

  • Approved refunds will be issued to your original payment method only.

  • Processing times may vary depending on your payment provider.

  • You will receive an email confirmation once the refund has been issued.

Holy Dove reserves the right to reject refund requests that do not meet the criteria above or lack sufficient proof of defect or damage.

4. Replacements and Exchanges

Whenever possible, we will replace the affected item with an identical or equivalent product.
If the item is out of stock or discontinued, a full refund will be issued to your original payment method.

5. Shipping Costs

  • Holy Dove covers return shipping costs for approved defective or incorrect items.

  • We do not cover shipping costs for any other returns, as non-qualifying returns are not accepted.

6. Responsibility During Return Shipping

If a return is approved, customers must package the product securely. Holy Dove is not responsible for items lost or damaged in transit due to improper packaging or carrier issues.

7. Contact Information

For refund inquiries or assistance with an order, contact us at:
Email: support@myholydove.com
Country: United States of America